FAQ

Q. How do purchase my order on the site?
To order your purchase :

  1. Click Add to cart button on the products you wish to purchase.
  2. Click Continue Shopping to continue add other products into the cart or click Checkout to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the Shipping Address page and click next button.
  5. From here, you need to select your shipping methods and click next button.
  6. Next you'll need to choose your payment method then click next button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click Confirm Order to complete the order.


Q. What are the payment methods available?
youronlinestore.com offers various kind of Payment Methods as shown below :

  • Credit Card

Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
Via Ipay88 (Visa or Mastercard / Internet Banking) OR Via MOLpay (Visa or Mastercard / Internet Banking) Please choose only one method,removed unwanted option

 

  • Invoice / Cheque / Offline Bank Transfer


Bank: Bank Name
Bank Account: bank account number
Account Name: your account name

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address: Your Email Address or fax it to us at your fax number
Note: Your purchased products will not be delivered until we have this confirmation.

 

Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.

  1. Please send an email to our customers service email at your-email-for-customer-service with the message title Request to cancel order in order to inform us about the cancellation order.
  2. Orders that are in shipping or shipped will not be cancel.

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on Lost Password? and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. How to change my account personal information and shipping address?

Log-in your account → Click on Account Maintenance → Edit your account information and Shipping address here.


Q. What is the product's transaction currency?
All products transaction currency will be done in your-main-currency.


Q. How long does the delivery usually takes?
Delivery usually will takes about how many working days to how many working days>>

 

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to <<your-email-address>> for us to clear your doubts.